Frequently Asked Questions

Top 10 Questions About SteamPaw

1. Does SteamPaw actually work, or is it marketing?

81% of loose fur is removed in the first 3-minute session — verified in 2,500 home tests. Skeptical? Try it 60 days. Full refund, keep the device.

2. Is the 42°C mist safe for my pet?

42°C is just above pet body temperature (38.5°C). A thermal sensor cuts power if it rises. Zero burn incidents in 2,500+ sessions.

3. My pet hates brushing. Will this be different?

Probably yes. Silicone teeth (not wire) + silent motor + warm mist = 92% of owners report calmer behavior by session 2.

4. Does it work on short-haired pets?

Yes — 60–75% loose fur removed per session. Especially strong on double-coat breeds (Shibas, Huskies, Maine Coons).

5. Is it loud?

45 dB motor — quieter than a whisper. Most cats don't react at all.

6. How long does the battery last?

90 minutes per charge (USB-C · 2h full charge). 20–25 sessions between charges.

7. What's in the box?

SteamPaw unit, 3 interchangeable heads (small/medium/large), USB-C cable, cleaning brush, user guide, 60-day guarantee card.

8. Is it waterproof?

Head is IPX6 (splash, steam, rinse). Motor housing is not submersible. Don't dunk, but you can rinse.

9. What if my pet still fights it?

60-day money-back guarantee. Email hello@pawzello.com, get a refund, keep the device.

10. Where do you ship from? How fast?

From Orlando, FL. Order by 3pm EST → ships today. 3–5 days US continental. Tracking included.